Barnes & Noble Phone Number
Toll-Free Number:
800-843-2665
Current wait: 6 mins (3m avg)
Hours: Mon-Fri 8am-11pm, Sat-Sun 9am-11pm EST
Best time to call: 9:30am
Want to contact Barnes & Noble customer service faster? Don't wait on hold! Chat with the Barnes & Noble team directly via live chat.
Customer Service Phone Number:
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(866) 238-7323
Barnes & Noble Membership
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(201) 559-3882
International
Contact Barnes & Noble via Social Media:
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Check out if you can find the solution you need.
What happened: Hi, I ordered a package of * purritos and it came in * weeks ago. Everything arrived fine until we opened up the package and saw that one of the stuffed animals looks to have been opened. And this certain one looked to be a little dirty and used. This was meant to be a gift to someone else and I just wanted to know if this was normal or just a mistake. I have pictures of when I first opened the package if you want me to send them. Thank you for taking the time to read this email and have a great day. Order number is **********.
What happened: My husband and I have been B&N members for years. In addition to hundreds of dollars in books both hard, soft and e-bookspurchased, we have * NOOKS and love them. We have always been pleased with your products and customer service, until I experienced the following situation.*I am sorry it has taken me so long to send this. I was visiting my ** year old mother in Springfield MO* she walks with a cane and has obvious problems with walking. We went to the BN store in Springfield on Battlefield at Glenstone early on the evening of September **, ****. My mother avidly reads books in print plus on the NOOK. Due to the pandemic she had not been out of her house for weeks until my visit. When we visit the Springfield location, mom usually finds a seat in the NOOK center in the middle of the store. Her health prevents her from standing or walking for any distance. When we arrived the NOOK center was being remodeled and no chairs were visible. Two young women employees were talking at the front of the store. I went to see if there was any chair my mom could use while I looked for the books she wanted. They said she could not go to the caf* and nothing else was available. When I indicated she really needed a chair, they hatefully stated, "Don't you know we are in a pandemic!!" I was furious. We left the store without making a purchase. If they had been my employees they would have been dismissed on the spot. What horrible attitudes! Implying that we were unaware of the COVID situation after months of isolation, especially for my mother, was incredibly insulting. I hope bringing this to your attention will result in a minimum of remedial training in customer service for these two and possibly all staff at this location.*Cathy (and James) Montgomery**** Brookhurst Blvd*Yukon, OK ***********@***.com****-***-****
What happened: I went to Barnes and noble at ** W. Jackson in Chicago. I have a membership card and had a **% coupon. When I checked out at the store, the cashier only took the **% discount. I have been to other barnes and noble and both the coupon and membership discounts have always been honored. I went to the lady behind the information desk, and she said it is not totally a barnes and noble but a DePaul University bookstore. I knew that it was apart of DePaul, but it is recognized on your directory as Barnes and Noble and there are multiple signs saying Barnes and Noble. The lady went to the cashier and the cashier became angry saying she can't do both coupon and membership discount. After a long period of time the service clerk was able to give me both membership discount and coupon discount. But both clerk and cahier were both angry with the long process while I patiently waited. Both clerk and cahier's attitude seemed to be that I was making too much over $*.**. I will not go back to that Barnes and Noble but will continue to shop at all your other stores in the chicagoland locations. Why would I get a membership if I did not want any discount. I paid for the membership and expect it. (even $*.**). Otherwise your other stores are great. I expect no other resolution because eventually it was handled properly. This is just to relate my experience at that one store.
What happened: The problem: Please cancel my order. It will not arrive by Christmas.
What happened: I got confirmation for order *********** but see it won’t be delivered till January *, ****. I want to cancel the order.
What happened: I had ordered the the wrong items on order *********** - I wanted to order * B&N gift cards at $**.** each, not 'Christmas Wonderland' !
What happened: I do not have a complaint. I have an issue with the numbers on a gift card. The first time I went to use it I did not have the pin number. I called you and you gave it to me. I tried to use it yesterday and the clerk said I was a number short, not mentioned the first time. So, the number I have is ********** and pin number ****. What is the correct number. Can you send me a card for it instead of me carrying a little piece of paper?
How to contact Barnes & Noble by phone?
To contact the Barnes & Noble customer service by phone, you can follow these steps:
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Look up the phone number of the Barnes & Noble customer service. The phone number is listed on barnesandnoble.com. Or check out the Barnes & Noble phone number page on WorthEPenny.
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Dial the Barnes & Noble phone number 800-843-2665.
Hours: Mon-Fri 8am-11pm, Sat-Sun 9am-11pm EST
Best time to call: 9:30am
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Wait for an answer: Once the call is connected, wait for a Barnes & Noble representative to answer on the other end.
Average wait time: 3m
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Identify yourself and state your reason for calling the Barnes & Noble representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Barnes & Noble to help them assist you.
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Ask for assistance: Ask the Barnes & Noble representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
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Follow any instructions given: If Barnes & Noble needs additional information from you or provides any instructions, follow them carefully.
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Thank the Barnes & Noble representative: After you have received the assistance you need, thank the Barnes & Noble representative for their time and help.
How to get to a real person fastest?
To get to a real person as quickly as possible when calling Barnes & Noble, you can follow these steps:
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Dial the Barnes & Noble customer service phone number 800-843-2665, which can be found on the Barnes & Noble website or in your order confirmation email form Barnes & Noble. Or check out the Barnes & Noble phone number page on WorthEPenny.
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When the automated voice prompts begin, do not press any buttons or provide any information about Barnes & Noble. This may trigger the automated system to provide you with pre-recorded responses and options.
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After a few seconds of silence, the system should give you the option to speak with a live Barnes & Noble representative. This may be presented as an option like "speak to a representative" or "customer service".
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Press the correct button when prompted by the automated system to speak with a Barnes & Noble representative.
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If the system still doesn’t connect you to a Barnes & Noble representative, stay on the line without pressing any keys. Barnes & Noble will eventually transfer you to a live person.
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If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Barnes & Noble.
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Once you reach a live person, explain your issue and provide any relevant information about your Barnes & Noble order. The Barnes & Noble representative will work with you to resolve your issue as quickly as possible.
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Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Barnes & Noble website. This may allow you to connect with a Barnes & Noble representative more quickly and efficiently than calling.
Any tips for calling Barnes & Noble customer service?
When calling Barnes & Noble customer service, here are some best practices to ensure a smooth and efficient experience:
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Have your Barnes & Noble account information ready before calling. This will help expedite your request.
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Make sure you have a stable and quiet environment to communicate with the Barnes & Noble representative without any disruptions or background noise.
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Be polite and respectful to the Barnes & Noble representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Barnes & Noble.
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Clearly explain the issue you are facing and provide any relevant information or details that can help the Barnes & Noble representative address your concern.
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If the initial Barnes & Noble representative is unable to resolve your issue, politely ask to speak with a supervisor from Barnes & Noble or escalate the issue to a higher level of authority.
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Take notes during the call, including the Barnes & Noble representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
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If necessary, follow up with Barnes & Noble after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Barnes & Noble customer service.
What can I do If I am unhappy with my call to Barnes & Noble?
If you are unhappy with your call to Barnes & Noble customer service, there are several options you can try:
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Call again: Try calling Barnes & Noble customer service again and speak to a different Barnes & Noble representative. Sometimes a different Barnes & Noble representative may have a different approach to resolve your issue more effectively.
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Escalate the issue: If you are not satisfied with the response provided by the Barnes & Noble representative, you can ask to speak with a supervisor from Barnes & Noble or escalate the issue to a higher level of authority.
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Provide feedback: After the call, Barnes & Noble may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
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Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Barnes & Noble customer service through other channels, such as email or chat. You can also explore the Barnes & Noble Help Center, which offers articles and resources that may help you troubleshoot your issue.
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Consider other options: If you are still not satisfied with Barnes & Noble service, you may want to consider other options such as returning the product you bought on Barnes & Noble or filing a complaint with a consumer protection agency.
How do I contact Barnes & Noble via live chat?
To the Barnes & Noble customer support via live chat, you can follow these steps:
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Go to the Barnes & Noble website and look for a "Contact Us" or "Help" link at the bottom of the page.
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Click on the link and look for options to contact the Barnes & Noble customer support, which include email, phone, or live chat.
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Click on the live chat option, and follow the prompts to connect with a Barnes & Noble representative.
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Provide any necessary information about your issue or question, and wait for the Barnes & Noble representative to respond.
Some retailers may have a chat window that pops up automatically when you visit their website, while others may require you to click a "Chat" or "Support" button to initiate a chat session. If you are unable to find the Barnes & Noble live chat option, you may need to contact the Barnes & Noble customer support team through email or phone instead. Keep in mind that the availability of these contact options may vary depending on the retailer and the time of day you are attempting to contact them.
How to contact Barnes & Noble via social media?
You can contact Barnes & Noble via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Barnes & Noble via social media:
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Log in to your social media account (e.g. Twitter, Facebook, Instagram).
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Search for Barnes & Noble official social media accounts, which are typically verified with a blue checkmark.
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Once you find the official account of Barnes & Noble, click on the "Message" or"Send Message" button.
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Type your message and explain your issue or inquiry about Barnes & Noble. Be as specific and detailed as possible, and provide any relevant order information.
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Wait for a response from the Barnes & Noble social media team.
Please note that the social media accounts of Barnes & Noble are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Barnes & Noble for certain issues. For urgent or complex issues, it's recommended to contact Barnes & Noble customer service via phone or chat for more personalized assistance.
Does Barnes & Noble have an email? How to contact Barnes & Noble customer service by email?
Yes, to contact the Barnes & Noble customer support by email, follow these steps:
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Go to barnesandnoble.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
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Look for an email address on the page.
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Copy the email address provided by Barnes & Noble and open up your email client. Create a new email and paste the email address into the "To" field.
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In the subject line of the email, provide a brief summary of your issue or question about your Barnes & Noble order. For example, "Return Inquiry" or "Product Question".
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In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Barnes & Noble order number or username.
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Once you have completed the email, click send. You should receive a response from the Barnes & Noble customer support team within a few business days.
What is WorthEPenny's relationship to Barnes & Noble?
To put it simply, WorthEPenny is an independent third-party website that is not related to Barnes & Noble. WorthEPenny provides free tools and resources to assist customers in reaching Barnes & Noble customer service more efficiently, such as the Barnes & Noble phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Barnes & Noble, as well as forums where Barnes & Noble customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Barnes & Noble, it is not associated with or endorsed by Barnes & Noble.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the Barnes & Noble official app or the Barnes & Noble company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Barnes & Noble trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Barnes & Noble. All references by WorthEPenny to third-party trademarks like Barnes & Noble are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.
